CANCELLATION, RETURN, AND ESCALATION POLICY

1. Order Cancellation Protocols

• Prior to Consignment Dispatch: Customers retain the right to cancel an order directly from their dashboard before it has been marked as shipped by the seller. Valid cancellations inside this window qualify for an immediate, full capital refund.
• Post-Dispatch: Once a product is transitioned to a courier carrier, the order cannot be intercepted or canceled. Customers must process it as a standardized return following arrival, subject to item category eligibility.
• Merchant / Platform Cancellations: Sellers or Aasriva management reserve the right to cancel specific items prior to transit due to verified stock absolute depletion, manufacturing quality control failures, catalog pricing errors, or force majeure events. Affected customers will immediately receive an automated 100% refund.

2. Product Return Criteria & Validation

Returns are strictly evaluated and accepted only under the following explicit criteria:

• Received item possesses a structural manufacturing defect.
• Consignment arrived physically broken or damaged due to courier transit.
• Shipped product differs fundamentally from the ordered variant (Wrong size, wrong color, incorrect item).
• The package has missing components or is an incomplete bundle.

3. Return Window & Evidence Obligations

• Reporting Window: All claims must be formally initiated within 48 Hours of delivery confirmation.
• Evidentiary Proof: To validate claims safely, customers must furnish clear photographic documentation of the defect and a continuous, unedited package unboxing video.

4. Categorical Non-Returnable Items

Due to safety and customization parameters, the following categories are strictly final sale:

• Perishables & Food Items: Sweets, snacks, spices, condiments, and short-shelf-life goods.
• Wellness & Personal Care: Opened cosmetics, personal health items, and intimate care products.
• Tailored Commissions: Items custom-made, personalized, engraved, or modified to bespoke user specifications.

5. Platform Jurisdiction & Corporate Identity

Aasriva marketplace operations are legally structured, governed, and managed under the corporate framework of BUDDHICINTAKA PVT LTD and OSDUO TECH LLP.

While transactional facilitation, dispute oversight, and payment distribution are governed by Aasriva, structural item craftsmanship, liability for performance, and material merchantability remain the legal responsibility of the verified independent vendor. Aasriva reserves the right of final arbitration in all platform merchant disputes.

6. Corporate Contact Desk

For immediate assistance with any shipping tracking or return escalation, contact our unified operations room:

• Operational Headquarters: 614, Amoolya, 2nd Phase, 3rd Main, 4th Cross Rd, BEML Layout, 5th Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098
• Dedicated Support Email: support@aasriva.in
• Official Web Desk: https://aasriva.in
• Hotline Operations: +91 8041104387 / +91 9611808267
• Response SLA: Guaranteed professional evaluation within 2 Business Days.